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Sam - the story here is not the poor quality of free legal services, that is the same with all the Firms and has been for a couple of decades.
You should perhaps consider that the free legals offer is now widespread across the market and not something lender any can easily drop. Instead Lenders have been squeezing the legal firms on margin for years. Take a look at what Enact and other actually earn per case and the numbers they handle.
