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I dread to think. Most brokers are multi tasking at the moment. In the office, I'll phone a lender off the landline call another on the mobile and I'll do research or admin while I'm stuck on hold. You can absolutely guarantee that after 1hr 15mins both lenders will pick up at the same time. I tried to place a case recently and only managed to speak to 6 lenders within 24hrs. This isn't acceptable especially as service standards are something our clients can complain about.
PS This thread would be better on the broker forum if you want replies. I very rarely come on the provider side.
