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I try not to phone lenders if I can help it. The problem with Barclays is this isn't new its nothing to do with the pandemic they have been absolutely rank rotten on service for years.
There are lenders who have been impacted by COVID/Volumes etc.
There are times when the IVR's don't work or when you get through to a human you are told their day has been answering so many calls not for them which means they can't take broker calls.
I think its fair to say we're all frustrated.
