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I have been introducing to your company for over 30 years, and have had thousands of mortgages completed in that time.
in the last five years you have clearly demonstrated your complete and utter indifference to both me and my company. You have decided to employ children as underwriters who lack basic numeracy skills. They are incapable of picking up a telephone to ask a question but would rather bounce a query back to you which then takes another 4 to 6 days in a queue before it reaches them again. Your quickresponse opportunities would be wonderful if again they weren’t responded to by children. The lack of experience in your underwriting department is absolutely astonishing and has caused nothing but delays and frustration for me and my clients.
My 2025 resolution is to ensure that zero business goes to Santander save product transfers.
You no longer have any unique selling points as all of your competitors caught up with you and passed you long ago
I wish you the very best of luck. Anyone foolish enough to believe that you give a damn about brokers is as deluded as I have been.
Im so sorry that you’ve been given the shitty end of the stick to do this. But you may as well hear the contempt that most of us hold Santander in.
