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Hi there! Haha I understand the scepticism!
I am hugely serious about making a difference yes - putting on my body armour here I hope shows that...I can't make changes on my own of course, but I can influence. I'm doing this with the full backing of our Head of Intermediaries and our Head of Homes - they certainly have clout! Being a part of this forum gives me the voice of the broker which for me is the best clout to have.. and I'm pretty determined/stubborn...
We understand brokers have fallen out of love with us (and get why) and we want to make the improvements needed to help you love us again.
AJ
