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The product transfer process is an awful journey for the clients and brokers, we have lost cases where the client has phoned Santander to get their new offer over the line and then find out Santander have nicked the case and done it for them. This is an absolute dirty trick at the highest order. This is why we rarely use you. As you do actively try to steal the client as soon as we have completed a case with you. Your underwriting is of Primary school standard and the inability to read standard payslips is flabbergasting. to name a few any medical employees from Doctors to nurses are not placed your way as you just do not understand their payslips, which to be fair are straight forward, do not understand shift pay etc. The lack of contact from Santander to intermediaries is poor, infact probably the poorest across all lenders.
For the last 20 years Santander plug themselves as the lender for intermediaries and that is just a total lie, it is the exact opposite.
You would have to drastically change for us to start using you again
