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Couldn't it be the case that you've just had a bad run of cases going wrong and/or inexperienced underwriters? I just think that at some point we all have some kind of beef with a lender and that might be over 2,3,4 or more cases, and you end up seething about them as an organisation, but then the next case that goes in it's all rosy and you eventually get over it.
How many times have we all been on here raging with our tales of lenders incompetence and another broker pipes up with nothing but praise.
I think it can very much feel like that lender has it in for you specifically, but they don't, you just got unlucky, after all if they were that bad they whole business would be dealing with irritate brokers/complaints and it would grind to a halt.
Sounds like I'm defending lenders, and I'm not, I just know that i have felt just like you many times but come to realise every now and then a lender has a bad patch or you as a broker have a bad patch of cases with them and then it stops and its another lenders turn.
