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Afternoon :)
Thank your for your reply and feedback - really appreciate it.
Hahaha I'll take the provisional praise thank you, until I can demonstrate the changes and show us worthy of your consideration!
We would love to offer everything that can be done via direct through intermediary - and that is certainly the plan. I alluded to some system changes in an earlier message and this is a part of that. There are some situations with PTs where term is changing, TOE etc which we can't do at present to I take the feedback onboard and understand your frustration. 95% of PTs can be done via intermediaries though so there are a good deal that we can keep. We also only offer BTL through intermediaries our Green Remo product is an intermediary only too.
Have a nice evening.
AJ
