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Afternoon
I'm really sorry to hear you've lost cases this way. There is a process in place for our direct telephone teams whereby if there is a broker on the case they are directed back to the broker to complete the PT. We absolutely don't want to steal the business and the relationship you've worked so hard for. In cases like these that get flagged to me through my accounts I will always investigate and have calls listen to etc to ensure the right outcome for all. Please do reach out to your BDM or myself in these instances and we will do our best to help.
At present we email updates, use our sales teams in the field and also use LinkedIn - how could we improve our contact for you?
Again sorry to hear you've had a bad experience with our UW - I would certainly expect understanding of a payslip and I'll feed this back for you.
I suppose the proof of the pudding is in the eating and I'd love for us to be able to show the change to you this year!
AJ
