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I have just lost a case where I ported a £ for £ mortgage and it completed in  December , the ported fixed deal then ended 02/01/2025. I went to do the PT, but couldn't as I couldn't access the system for the client due to them "just moving", yes you've guessed it, the client could ring up and do the PT direct, another proc fee lost, its this kind of things that grinds our gears, I had the same with Principality and the BDM messaged me and sent me the proc, its that kind of service thats required,

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