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very good points these Heskey.
I note AJS has acknowledged that Halifax have got a far superior approach to Santander, so perhaps going back to the powers that be, to let them know that and also maybe add that not only do Halifax not behave like this, when contact clients, they also pay us a full proc fee again for a PT.
It has turned into a very emotive thread this and hopefully there is a desire to change things at Santander, due to this.
