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Hi Heskey
With you on this - we are reviewing our communication currently (meetings had this very week) as we do believe a broker introduced case should have brokers front and centre on the communications. I hope to be able to update on this soon.
We did move to 3 months last year so I hope that extra 3 month window is a benefit and your clients would come back to you who they know and trust before we contact.
A lovely stat I found this week is that 94% of our completions are intermediary cases year to date including PTs so that is heart warming and long my that continue!
Thank you for sharing much appreciated
AJ