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A bit late to the party on this one as I have been swamped with new business since getting back to my desk on the 6th.
AJS great to see someone from Santander standing up and offering to fight the brokers corner...it is a great shame that Santander haven't fought the brokers corner since their acquisition of the Abbey! As has been highlighted already in this thread, the perception I hear from the vast majority of brokers is we are viewed as an inconvenience by Santander.
Historically back in the days of the Abbey, they were pretty much a 'go to' lender.
Great BDM's, underwriters who you could talk to and would listen and a genuine desire to help the broker community.
I couldn't even tell you who my BDM or TBDM is at Santander and quite frankly not knowing really wouldn't bother me as I am only currently placing business that is PT with Santander...I do not want the aggravation of having to deal with your pre-pubescent underwriters who always seem to struggle with even simple scenarios (they even make HSBC seem on the ball and that is saying something!) or having my cases stolen by a member of your direct team.
I genuinely hope that you will be able to influence the hierarchy at Santander to stop treating brokers as an inconvenience and start to genuinely appreciate the benefits of working closely with brokers as the likes of Halifax and Accord demonstrate so admirably.
