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Hi Barrington
Thanks for your reply.
Glad you've always had a good experience with our BDMs - they are a really good bunch so that is lovely to hear.
Arggh I must admit this was something I loathed as a broker too - so I completely understand this feedback and I'm glad you've raised it. I believe its seen that there's a duty on the bank to make sure customers are kept informed - which I can accept to a point as not all brokers will not make or indeed take joy in the phone call like us.
I'll make sure its raised again though so grateful - I believe a few others still do this too but I might be out of date on that point.
AJ
