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I did hear about that at the time and was very saddened to hear it.
I remember being in a pretty exclusive meeting with him in Manchester a long time ago, where only around 10 brokers were invited. It was to discuss ways to improve and how the could drive more business within the broker community.
I had just had a case declined, for what i thought was a very spurious reason.
I told the story, as part of the discussions we were having.
After the break, Ricky announced to everyone, that he has just called the unit and got the case overturned and it has just offered.
Those were the days and that was his standing at the time.
True story that.