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We wish you luck AJS,
As the others have mainly said we used to submit a LOT of business to Abbey National/Santander over nearly 40 years until you ruined it by declining everyone but King Charles as applicants.
The "existing commitments doesn't exactly match what we have on our outdated credit report, can you amend your entries rather than us doing our job and taking a view and discussing what the issues are" comments also don't help matters on cases.
If you manage to get Santander back to where it was pre-Covid we are all ears.
Gary