Report topic or post
If you feel like the content shown below has broken cherry's rules, please click the "Report to cherry" button at the bottom to let us know why.
Put a case with Santander on Tuesday last week. Both clients changed hours at work and new payslips not yet available. Underwriter calls me on Wednesday saying that he isnt able to accept the pay change letters as not in the right format but he has played with the numbers and we only need 1 of the clients to have the new hours as it fits affordability on the old (lower) hours of the other client. He emails me with the format needed for the employer letter. I upload this later the same day and he agrees the case on Thursday.
I couldnt find a fault if i tried. Also got an auto val so case offered on the Thursday.
Client had been messed around for nearly 2 months by an EA broker so this made me look really good to be honest.
