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20 September 2012

Specialist lender, CHL Mortgages, has today (20th September 2012) released its complaints data for the first half of 2012, up until 30th June 2012. In this period CHL itself received a total of 95 complaints, of which just 5% were upheld in favour of the customer. Of those complaints only two were referred to the Financial Ombudsman Service (FOS) in the same period, one of which has already been decided in favour of CHL. The remaining case is awaiting a decision.

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