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At Source, we are committed to ensuring a seamless experience for consumers. To deliver on our promises, we’ve introduced a brand new LiveChat feature to our website, GI platform and Rewards website.
LiveChat means that you don’t always have to reach for the telephone to get access to the support you need. On hand 5 days a week between 9am-5pm, our support agents are there to point you in the right direction and provide answers to all your GI queries.
LiveChat functions and benefits include;
- Instant Communication – Support agents are available Monday – Friday, between 9am – 5pm.
- Transfer between departments – For queries that involve speaking to more than one department, transferring is easier than ever before.
- File transfer ability – Attach any documents you need to share with us including screenshots, completed forms and confirmations.
- Leave a message – For queries after 5pm, leave us a message and we’ll get back to you as soon as we re-open.
