Shawbrook Commercial Mortgages see its “E-AIP” digital application service go from strength-to-strength

20 February 2017

Shawbrook’s innovative system gives brokers fast, precise lending decisions…

Since launching its E-AIP online application service in April 2016, Shawbrook’s Commercial Mortgages team has seen the E-AIP platform grow in popularity amongst its panel of Broker Partners.

With Shawbrook’s Data & Projects team carrying out ongoing system upgrades behind the scenes, January 2017 was the most successful month to date for E-AIP – 45% of applications resulted in a credit-backed IMO within 15 minutes for brokers using the service.

It is available for all Specialist BTL and Commercial product applications and there have been over 400 completions via E-AIP since it was introduced, demonstrating just how popular the system is with Shawbrook’s brokers.

The technology was designed with several core benefits in mind for brokers and their clients, including:

Providing a hard credit-backed IMO within 15 minutes of application
For those brokers that are referred, an experienced Shawbrook underwriter will respond to the broker and explain why within 4 hours (this is down from the historic SLA of 48 hours before E-AIP’s introduction)
Brokers are given control over their digital application journey and the ability to access the system at a time and place convenient to them
In-built pre-population features – reducing duplication throughout the application process to further enhance the user experience.

Managing Director of Shawbrook Commercial Mortgages Karen Bennett adds:

“How can we make our brokers’ lives easier? It is a question that drives the Commercial Mortgages team within Shawbrook Bank and one of the main reasons we introduced E-AIP back in April 2016.

“The stats make it clear: the commitment of our Data & Projects team is having a positive impact on both broker and borrower. This is E-AIP at its best: innovative, user-friendly and increasingly intelligent.

“Whilst E-AIP removes much of the manual element of the application process, it is important to note that our expert teams remain at the end of the phone to support. We are a business built on personal relationships and our technological improvements will always work in tandem with this core business feature.”