Mortgage Brain launches Secure Client Portal within the Key

23 February 2017

Mortgage technology expert, Mortgage Brain, has announced the launch of a new secure online Client Portal within the Key, making it even easier for advisers to interact with their clients.

The first in a series of new product developments being made to the Key, the new Client Portal can be accessed 24/7 via a computer, tablet or smartphone, and allows advisers and their clients to communicate with each other and share information and documentation in a highly secure environment.

Designed to give advisers greater control and transparency of exchanges with clients, the new Client Portal also features a secure messaging service, eliminating the need for clients to send sensitive and confidential personal information via email or by post.

By using the Client Portal, advisers’ customers will not only be able to view their data and the current status of ongoing cases, but also edit and upload their own information to an exclusive and protected area within the key.

Mark Lofthouse, CEO of Mortgage Brain, comments, “At every stage in the development of the Client Portal, our litmus test has been ‘Is it intuitive?

“Obtaining a mortgage or carrying out a remortgage can, for many, be a very stressful process, so the overall client experience and engendering confidence has been central to the enhancements we’ve made to the Key.”

The Key supports the sale of mortgages, insurance, life, loans and other financial products and enables advisers to run their business administration compliantly, securely and efficiently.

With full integration with Mortgage Brain, Mortgage Trading Exchange (MTE) and insurance and protection companies, the Key, which is renowned for its comprehensive and easy-to-use point-of-sale and CRM capabilities, pre-populates client data saving advisers’ valuable time re-entering important information.