New Offer Acceptance Process
Previously, all clients had to sign and return an Offer Acceptance Form for their product transfer to complete.
Now, in most cases we'll set up their new deal automatically, 10 days after the date of their offer. It will start when their current deal ends. Should this differ, we will advise the next steps in the offer documentation.
If we receive the application before the 10th of the month prior to maturity, their new deal should start on time. If the application is received later than the 10th, they could end up paying a higher variable rate.
To speed things up and accept the deal before the 10 days are up, once they have their offer, you or your client can email PTReflectionPeriod@virginmoney.com.
Clients taking out a product transfer with additional borrowing still need to complete an Offer Acceptance Form.
Product Switching
Please note, our product switching policy remains unchanged. If your client has had an offer accepted and then wishes to switch to a better deal, please follow the current process by using our Product Switch Form.
Changed their mind?
If your client decides not to go ahead with the offer, please call us before their deemed acceptance date, which is detailed in their Offer.
Otherwise, we’ll assume that it’s happening, and the product transfer will automatically complete.
Any questions?
If you’ve got questions, your Business Development Manager is the best person to answer them.
The team at Clydesdale Bank
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