Adviser feedback ratings for Cheltenham & Gloucester plc
Feedback comments
26 Jun 2013 It all looks really good and the calculators are pretty good but lets itself down when it instructs you to get a KFI from the branch or sourcing system.
26 Jun 2013 Looks good yet to use it.
9 Mar 2009 have actually surpassed woolwich as the worst.
16 Jul 2008 *rap beyond belief, two clients two sets of documents lost.
27 Mar 2008 I spent hours with a client the other evening and recommended C&G for their requirements. Today they noticed they can get it cheaper direct from C&G; thanks a lot. Awful; they undercut me after I do all the work.
24 Feb 2008 Appauling comunication, very difficult to get BDM to return emails or messages
23 Feb 2008 I echo the comments made on 19/12/07. They took six weeks to decide to decline a case, Halifax offered and completed the same case within 14 days.
19 Dec 2007 Most useless unresponsive company I have ever not dealt with. They are unprofessional without a glimmer of any expertise. They treat introducers with absolute distain. This is a company that does not deserve to receive any business from introducers.
10 Dec 2007 I used to submit and appreciate the service provided by the branch. I submitted my first case on caseflow.The system needs to be looked at by professionals.Not user-friendly and not updated regularly.Phone calls are never responded by human beings.All BDMs are on annual leave.Branches refuse to get involved. Best suggestion is to stop taking on business till all backlog is cleared and wwithdraw products from Sourcing systems. All networks should also notify their members regarding poor service. Are they competing with the WOOLWICH?
7 Dec 2007 seem to be in a bit of a big mess at the moment.
3 Oct 2007 The girls at our local office are always very helpful. That said their cause has not been helped by Caseflow which is confusing at the best of times. Mr Right hand meet Mr left hand
4 Sep 2007 In my opinion C & G's CASEFLOW is the worst mortgage system on the web, if you want to keep a good relationship with your client, Leave caseflow well alone. I believe this is the worst mortgage site and apparently many of the staff are about to lose their jobs as a result of Lloyds TSB so apparently they are totally demotivated
22 Aug 2007 My local office was brillant but sadly now all the staff have left nobody seem to care or even know what they are doing. They ahve got it totally wrong at the moment
3 Jul 2007 Deteriorating....fast.
23 May 2007 How can you possibly get the offer wrong for 4 (four) times after I confirmed it in writing? I'm staying away from C&G for a loooooooooong time.
4 May 2007 Absolute nightmare. their processing, communication, well just about everything is shockingly bad.
27 Mar 2007 C&G are a nightmare! One very important BTL client, file lost I had to fax everything again after 4 weeks. NO-ONE returns calls, that is a must if only to say there is a problem, we would be sympathetic. NO-ONE makes a decision. I will never recommend them again no matter how good their products are. Take a leaf out of BM Solutions book C&G!!!!!
23 Mar 2007 Recent criticisms a bit unfair - they got overwhelmed because they kept good fixed rates longer than others. A bit inconsistent, though. Some cases sail through, others declined.
15 Mar 2007 shocking. if they are so busy it takes 8 days to return a dip then withdraw the products
8 Mar 2007 appalling service, val only remortgage at 47% ltv, still no offer after 4 weeks
28 Feb 2007 Leicester branch - still very good - admin annoyed me recently with wrong info but thats been a one off to date. They go out of they way to get a case through.
20 Nov 2006 C&G have just started lending in NI. My 1st (and last) case was a pure nightmare - direct intermediary application took 6 weeks to get an offer from them. couldn't contact the case owner in Glasgow processing centre when needed and they didn't return calls. I ended up contacting their Chief Exec to get the mortgage moving....never never again!!!!
12 Oct 2006 At Leicester Branch, both Manager and Consultant are always available to help personally. Product range has improved dramatically and fixed rate plus products mean I dont have to always go to Northern Rock for FTB's.
11 Oct 2006 Use Shresbury branch - excellent service a real pleasure to do business with
5 Jun 2006 I agree with the comments noted, however it is a shame the Northampton branch cant seem to match the good intermediary service provided by others. The staff seem to think they are above us IFA's.
6 Apr 2006 There is a real benefit to keeping it local and C&G have seen that. Shame other lenders don't.
21 Feb 2006 Dealing with Pam at the New Milton branch is a delight! I dread the day that C&G go down the same service centre route as all the other lenders. We can speak to an individual who we know and trust and always delivers. Please don't change C&G!
9 Feb 2006 Dealing with the local office is a pleasure. Shame the products don't always add up to the best deal for the clients.I would use them more offen if I could find any FTBs around.
6 Feb 2006 excellent remortgage deals & great service, they are always one of the first i look out for
3 Feb 2006 Always excellent at Norwich branch. Helpful knowledgable and willing
