Tenet awarded 'exceptional' customer service rating

09 January 2017

Tenet has been awarded a three-star accreditation for ‘exceptional’ customer service by customer experience agency, Investor in Customers (IIC), which represents its highest accolade. This follows its latest annual independent assessment of Tenet member firms, staff and senior management.

Tenet, who went through the Investor in Customers process in November 2016, has seen its rating rise from a two-star ‘Outstanding’ to a three-star ‘Exceptional’ company. This is testament to the hard work that has been put in by the group, resulting in its IIC score rising by 53 points since its assessment in 2013.

Tenet Group chief executive, Martin Greenwood, comments: “We are delighted that our ongoing efforts to improve customer service; by listening to the feedback given and putting the plans in place to improve, have been independently validated and our ethos remains that great service to colleagues enables great service to advisers, which enables a great service to the end consumer.

“Further to this, we have received lots of useful feedback from the survey, which will enable us to focus on areas where we can make further improvements in the year ahead.”

Tony Barritt, managing director from Investor in Customers added: “Everyone at Tenet works incredibly hard to meet the needs of its advisers.  The management team has embedded a customer centric culture across the company and the results of our latest analysis clearly show that staff know their role in delivering an exceptional customer experience, with advisers and consumers benefiting from an enhanced service.”