Shawbrook upgrades award-winning online application platform

14 March 2019

After gathering extensive market feedback, the specialist lender digitises the short term loan application process within its “E-AIP” platform.

Recognising the importance of technology, and the part it plays for the broker and customer experience, Shawbrook has successfully launched a significant improvement to its E-AIP platform with the inclusion of the lender’s Short Term Loan (STL) proposition.

Digital capability such as this is still relatively new to the market, and this recent development is set to broaden the speed of decision-making and efficiency of process currently experienced for term business, to encompass the short term space. The platform delivers the following key benefits:

Key applications directly onto the system for a virtually instant decision, allowing brokers to tightly manage client expectations
The dedicated Shawbrook STL team process all referrals within a 4-hour SLA
Loans up to £15m
Instruct valuation and solicitors on receipt of terms, keeping momentum and maximising efficiency across the case journey
Simple, easy-to-follow digital journey with the experienced Shawbrook Sales Desk at the end of the phone to support where needed

Commenting on the enhancement, Shawbrook Head of Sales, Gavin Seaholme:

“We’ve worked extremely hard to build a slick journey for our Short Term offering within the E-AIP platform and I’m delighted with the results. We tested this enhancement with some of our Broker Partners prior to going live and received some positive feedback and suggestions for improvement, which we were able to implement prior to releasing to the rest of our panel.

Technology is clearly important in this space, but we have not lost sight of the fact that within an often complex market it pays to have a person on hand to assist if necessary, and that’s something we retain across our proposition regardless of the investment we make in our platforms.”

Kris Corns, Operations Director for Crystal Specialist Finance, a Shawbrook accredited broker, commented;

"For a market-leading lender to have such a strong online portal in the shape of Shawbrook's "E-AIP" is a great benefit to all of us at Crystal. To be able to quickly key on a case, to get real-time updates along with rapid decisions, means we can give more clients the journey and outcome they deserve. To have this smooth online process extended into the Short Term Lending space just adds even more value."

THIS PRESS RELEASE IS FOR INTERMEDIARY USE ONLY AND SHOULD NOT BE SHOWN TO POTENTIAL CLIENTS