Berkeley Alexander bolsters BDM and Customer Services Teams

07 May 2019

7th May 2019: General insurance provider, Berkeley Alexander, has announced the appointment of an additional senior Customer Services Adviser (CS) and the promotion of a CS to a Business Development Manager (BDM).

Fiona Mair has been appointed as a Customer Services Adviser and comes to Berkeley Alexander with 13 years’ experience in customer services in the insurance industry. She joins from Safeguard Insurance where she spent 9 years as a Customer Services Associate, having previously spent 3 years as Claims Adviser with Aviva. She has relocated from Bradford to join the Berkeley Alexander team.

Mark Hutchings, Managing Director, Berkeley Alexander, comments: “I’m delighted to welcome Fiona to our growing team. We continue to attract and retain some of the best talent. Her appointment strengthens our commitment to support our intermediary partners around the UK with the very best products and services.”

In addition, Shannon Wait has been promoted to a telephone BDM. She joined Berkeley Alexander in October 2018 as a Customer Service Adviser, following an initial career as Cabin Crew with Norwegian Air.

Mark Hutchings continues: “Shannon quickly impressed us with her personality and experience of providing first class customer service. In her first few months, her phone manner and ability to build partnerships with brokers and advisers made it clear she would be good fit for a business development role. We invest heavily in our staff, so we’re always delighted when we’re able to promote from within and show clear opportunities for career progression.”