Dudley Building Society takes measures to keep business flowing and help existing customers

20 March 2020

Dudley Building Society has taken steps to ensure that continuity of service for introducers and their customers will be maintained during the current challenges brought about by COVID 19.

The society is keen to underline its commitment to ‘business as usual’. Service on pipeline cases is unaffected and new cases can be submitted in the normal way.

BDMs will now provide online and telephone support only and will therefore not be meeting partners in person or attending roadshows, conferences or other industry events until further notice.

A remote working strategy came into force on 17th March for employees, to ensure continuity of service from our servicing teams.

Existing customers who are concerned about their mortgage payments are being urged to call or email Dudley’s Mortgage Servicing Team which will offer support and assistance.

According to Head of Commercial, Sam Ward, Dudley Building Society wants to make sure that as far as possible, normal service will be maintained.

She said, “These are extraordinary times and we are all having to come to terms with what it means to continue operating for the benefit of our partners and their customers, while making sure that our staff members are protected as far as is humanly possible.

To that end, we have taken the steps above to ensure that providing a full service remains our commitment to all of our introducers, without compromising the wellbeing of our staff.

We also stand ready to help borrowers who have payment issues. I would urge our introducers to make sure that, if they have customers who are experiencing difficulties, to get them to call us. We can help them to find the best solutions depending on individual circumstances. Measures might include a payment holiday, if we believe it is the most suitable approach.”

The Mortgage Servicing Team can be contacted on 01384 231414 or email mortgages@dudleybuildingsociety.co.uk