Shawbrook Bank enhance their product switch platform to provide instant offers to customers
28 August 2020
The specialist lender has announced further developments to their product switch platform, MyShawbrook Portal.
Shawbrook have revealed some new developments to their online product switch platform, MyShawbrook Portal. The platform was launched last year to streamline the product switch process for existing Buy-to Let customers, allowing them, and broker partners on behalf of their clients, to quickly and easily submit product switch applications when reaching the end of their mortgage term, which led to a reduction in processing times to 48 hours.
Shawbrook have announced that the digital solution is now also accessible to their Commercial Investment customers and that eligible customers will receive an instant formal mortgage offer at the end of the application journey. To further streamline the process, Shawbrook have also implemented e-signature, allowing customers to immediately sign and return their offer, delivering an even more efficient product switch process.
What is My Shawbrook Portal?
- Self-service online portal for existing, eligible BTL and Commercial Investment customers to easily switch products
- Accessible to both customers and intermediaries, with the introducing broker partner receiving commission
- Applications take around 10 minutes to complete
- Provides customers with an offer instantly
- e-signature available, allowing offers to be signed and returned immediately
Claire Rankin, Commercial Director for the Shawbrook Property Division comments:
“Our aim when we built this platform was to provide our customers with the easiest possible way to switch products with Shawbrook, so I’m delighted that these latest enhancements will make the journey even more efficient. Being able to provide an instant offer at the end of the application journey is a significant step forward, and will save our customers and broker partners valuable time and resource.
This is just another example of how we can leverage technology to enhance the experience of our customers and brokers, and we have many more exciting plans in the pipeline that I look forward to sharing soon.”
