An ambitious strategy for Source - The 3-year growth plan

29 March 2021

Source are future proofing their business by creating a strong and ambitious business strategy, with significant internal investment over the next few years. Source’s planned investments in their people and technology will expand the reach of their expert support, to even more brokers across the UK.

“The last year has been tough on everyone. I’m proud to say that we have adapted well to the ever-changing situation. All staff have been working from home, with the necessary tools to continue to undertake their roles to the highest of standards, to ensure they’re providing the best service possible for our customers.” – Tania Frowen, MD.

The business hasn’t escaped the impact that Covid-19 has had on the industry, however, Source has continued to thrive with the support of the whole company and their brokers. Their initiatives will ensure that they continue to be the go-to provider for brokers placing their GI business.

The first step Source have made towards their overall growth strategy, is to update their website. All completed in-house, the talented teams spent months designing and creating two separate websites, one for brokers and one for policyholders. The core aim of this is providing the most relevant and important information, in the simplest and most accessible way.

Future plans are already underway, as Source are investing in their back-office systems as a key part of their digital transformation journey. The new systems will be more intuitive, automated and modern which will allow their processes to be more streamlined. The rest of the transformation journey will be focusing on Source’s front of house services, where they will be working on enhancing their existing top-tier platform, to levels that will disrupt the sector. Brokers can expect a quick, easy and simple interaction with the Source platform to ensure that they are able to procure the right products for their clients. Brokers will also have access to valuable business insights to aid in looking after their customer’s needs for the future.

“We all know how fast technology moves and Source is investing heavily in itself to ensure that we are not only at the front of that, but that we continue to push those boundaries further. We will be making everything easy, for everyone.” – Manoj Khetia, IT Director

Based in Cardiff, Wales and having recently moved offices to a larger, more central site, Source has steadily grown in size and has adapted to the ever-changing market. The recently restructured board, consisting of Tania Frowen, Managing Director for the last 2 years, Jon Pinkerton, Financial Director, Manoj Khetia, IT Director, Louise Watkins, Operations Director, Steve Jenkins, Commercial Director and Lee Denton, Associate Sales Director have set out this strategy to drive the business growth.

“We will be focusing on our people. All of our staff will have access to development opportunities through our own in-house training and will be encouraged to complete Chartered Insurance Institute (CII) qualifications, to assist in their professional improvement and to better support our customers. We will also have a strong focus on wellbeing throughout the company. These factors contribute to a happy and confident team, which in turn, makes for a stronger business.” – Louise Watkins, Operations Director.

The Source team have developed a set of values that truly encompass how they feel, as a business, they should operate. These values align with their commitment to keep their customers at the forefront of all they do and are the main character traits they look for within all Source staff.

“Our company values reflect not only our internal culture but how we interact with our clients. We adapted well to the remote working with little disruption but being out of the office for a long time made us realise we had to rethink our company culture. We want to be more transparent in our intentions so our brokers and policyholders understand what we stand for as a business.” Tania Frowen, MD.

Whilst Source are planning to make these changes and update their systems and processes, their top priority of supporting their brokers, remains true.

The Source commitment is to continue to think of their brokers first, by providing clear information and straightforward tools to support their broker’s business operations, whilst being open, honest and transparent about their procedures.

Source is a General Insurance intermediary business, providing brokers across the UK with an accomplished and intuitive platform to source GI for their clients. Working in the industry for over 25 years, Source has developed a reputation as the go-to GI provider, supporting brokers with expert advice on their sales process and helping them boost their knowledge.

“I’m extremely proud of the team and the business we’ve built. We are committed to continuously improving and adapting, to increase our offering and provide value to our brokers and customers.” – Tania Frowen, MD.

To learn more about what Source has to offer, click here visit their recently relaunched website. https://www.thesource.co.uk/