ChaseBlue Fights Mortgage Fraud with Integration of Nivo and OMS
21 October 2022
ChaseBlue Loans has successfully integrated technology from Nivo and OMS to help their continuing fight against mortgage fraud and make customer communications and document sharing more secure.
With fraud likely to be more prevalent during times of economic hardship, ChaseBlue Loans, a leading provider/packager of mortgages, second charge loans, commercial loans and bridging loans, was keen to ensure that they had implemented suitable systems, trained their staff and raised awareness of the greater risk to their business, and to their relationships with lenders, if fraudulent activity were to go unnoticed. They committed to significant investment in technology with fintech partners Nivo and OMS to seamlessly integrate fraud-beating ID verification and secure communication and document transfer systems into their everyday customer onboarding processes which staff, brokers and customers would find simple, straightforward and intuitive to use.
At a key stage of ChaseBlue Loans’ customer onboarding process, a text message is automatically sent via their integrated OMS CRM system, asking customers to download Nivo's innovative mobile app. The customer is then asked to use the app to complete ID verification by taking a photo of an approved form of ID such as a driving licence or passport. The app then automatically uploads the photo to Nivo’s ID verification system which employs a combination of biometric ID and voice recognition technology to instantly confirm the customer’s identity.
Within a few minutes of the customer downloading the Nivo app, ChaseBlue Loans’ OMS powered application system is updated to clearly indicate successful ‘Know Your Customer’ (KYC) onboarding. This straight away enables an instant, verified messaging and document upload service, also accessed through the Nivo app, which is more convenient and secure than email and has already proven to be extremely popular with ChaseBlue Loans’ customers and brokers.
Ben Gillespie, Managing Director of Chaseblue Loans, commented:
“As a responsible business which highly values its relationships with lenders, we wanted to ensure we were using industry leading technology to stop fraudulent activity in its tracks long before we risked introducing criminals to our lender partners. We have close relationships with all our referred customers, and this places us in a perfect position to be able to identify fraudulent activity very early on and deal with it appropriately.
“Fraud prevention is a key issue in financial services and initiatives such as this protects our business, our key business partners and the wider economy. This investment demonstrates our ongoing commitment to fighting fraud in the mortgage industry and never letting criminals gain the upper hand.”
Nivo's Chief Development Officer and co-founder, Mat Elliott commented:
‘Having witnessed first-hand the pressure on financial services needing to adapt to the demands of consumers in an increasingly-digitised world, my partner and I saw the need to create Nivo, our answer to enabling secure and speedy communication between finance industry providers and their customers.’ Incorporating Nivo’s technology within OMS was a significant development in OMS’ evolution.”
Neal Jannels, Managing Director of OMS, added:
“As the market leader of CRM technology in today's mortgage market, the incorporation of Nivo's technology within OMS delivers a unique advantage of secure messaging and provides the ultimate KYC fraud prevention tool for the conscientious mortgage broker.”
Buster Tolfree, Director of Mortgages at United Trust Bank, commented: ‘The adoption of Nivo into Chaseblue's process provides us great peace of mind that one of our key packaging firms is as passionate about fraud prevention as we are. UTB has used Nivo for many years, and we depend on it to safeguard our mortgage business against fraudsters.”
