Knowledge Bank launches powerful new communication tool - Notify

23 May 2023

Once a broker has placed the case, Notify can be updated with details of which lender the case is placed with, withdrawing it from view of the other lenders so responses stop, and the unsuccessful lenders know they don’t need to spend time on it.

Brokers have a full audit trail of conversations that took place with different lenders which will help it go smoothly when the case is submitted while also evidencing best advice. The Notify system will also link directly to a Decision in Principle with a unique tracking reference number.

Ying Tan, chairman of Knowledge Bank says, “Notify is a revolutionary new business enquiry system. A powerful tool for both mortgage brokers and lenders. It allows lenders to deal with multiple new business enquiries in real time and get decisions back quickly. It drives efficiencies by allowing a lender’s sales team to focus on cases they may consider and those which are still active and haven’t already been placed elsewhere.”

For lenders Notify will drive efficiencies by allowing their sales teams to deal just with cases they may consider and focus only on those which are still active and haven’t already been placed elsewhere. Until now a BDM may well have received a message about a case which they don’t realise has already been placed by the time they pick it up. This has meant they may waste time when they could have been dealing with other new business, but with Notify, that is a thing of the past.

Notify is fully customisable for individuals or teams at each lender. Enquiries submitted by brokers can even be divided by postcode region so only the correct BDM at a lender looks at that case.

Notify will lead to increased productivity for lender sales teams, saved time for brokers, efficient management of new enquiries by lenders with real-time monitoring and persistent messaging.

A real positive is that Notify works in real time, so both the brokers and all of the lenders who have been asked to respond can see where the enquiry is and whether or not it has been successfully placed.

Finally, another advantage of the Notify system for lenders is that they will be able to see exactly why they lost a case enabling them to alter their criteria going forward to maximise new business opportunities.

Lenders or brokers wanting to find out more about Notify or Knowledge Bank can visit: www.knowledgebank.uk