BRIGHTSTAR CELEBRATES CUSTOMER SERVICE MILESTONE

26 January 2024

Brightstar is delighted to announce that it has reached the incredible milestone of 3,000 Trustpilot reviews.

A double winner of the Sunday Times Best Small Company to Work for, Brightstar is proud of its outstanding commitment to customer service, securing a rating of ‘excellent’ on the highly acclaimed Trustpilot review platform for its consistent achievement of 5-star reviews.

Across the Brightstar Group, team members have access to a rolling Customer Service Training Programme, with all new team members completing a customer service qualification.

Clare Jupp, Chief People Officer for the Brightstar Group, commented:

“We are absolutely thrilled to have reached this colossal milestone which exemplifies our team’s commitment to providing outstanding service and securing the best possible customer journey. We take personal pride in the service that we give and the feedback we receive, with our team engaging with competitive spirit in the achievement of outstanding reviews. We fully recognise that brokers and clients have choices and so we fully appreciate their engagement with Brightstar, never taking this for granted.”

Rachel Smith, Brightstar’s Case Manager of the Year for 2023, added:

“I am personally delighted to see our team reach this milestone. Alongside my colleagues, I take great delight in providing outstanding service and was thrilled to receive the most 5-star reviews in my team. I am proud to have received the accolade of Case Manager of the Year 2023 in recognition of both this and my commitment to our brokers and clients.”