PEPPER MONEY ENHANCES SECOND CHARGE PROCESS WITH LAUNCH OF E-SIGNATURES

22 February 2024

Pepper Money has announced that it is now able to accept e-signatures on Second Charge mortgage Offer documents, including the Mortgage Deed.

The launch of e-signatures will further increase the speed of the mortgage process. This enhancement will give eligible customers their Mortgage Offer at the click of a button, reducing the time it takes for the Deed to be completed and returned, expediting the release of funds.

In addition, the introduction of e-signatures will streamline the process for brokers, removing the potential scenario of customers not returning all the necessary documentation from the Offer Pack or returning incomplete documents.

Ryan McGrath, Second Charge Sales Director at Pepper Money, says:

“The launch of e-signatures further enhances Pepper Money’s market leading second charge mortgage proposition, making the process quicker and easier for brokers and customers.

“It also delivers a number of less obvious advantages. By reducing printing and postage, e-signatures will further strengthen Pepper’s ESG credentials by reducing our carbon footprint, and a more digital process will also enable us to invest more resources in further elevating the service we provide our partners.

“Consistently delivering outstanding service is a core focus for us at Pepper Money, which is why we choose to work with a select number of intermediary partners with whom we can build a close working relationship to ensure the best possible customer results.”