Newcastle for Intermediaries Empowers Broker Partners with Launch of New Digital Mortgage Platform

04 June 2024

Newcastle for Intermediaries has launched a new mortgage platform for its broker partners as part of an ongoing investment into technology that will offer an improved broker experience.

Following the announcement of its new broker website and brand refresh earlier this year, the lender has now launched a new intermediary mortgage platform. Built by the society’s technology subsidiary Newcastle Strategic Solutions and developed in collaboration with brokers across the UK, the platform is set to transform the mortgage application journey, making it easier, quicker, and more efficient for brokers to do business.

Among the new features of the platform, brokers can expect a significantly streamlined process from DIP to full mortgage application, effortless document upload and easy case progress tracking. The platform has also been designed to offer brokers the freedom to work in a way that suits them, with the option to navigate between application sections as they discuss an application with their client.

Brokers will also have the ability to edit existing applications without the need to clone or duplicate work, and the option to add clients’ solicitor details during application, with direct integration to the lender’s conveyancing panel manager. To support expectations under Consumer Duty, for clients in vulnerable circumstances, the platform also offers the ability to capture additional support requirements, ensuring they receive the support they need, in a way that suits them.

Michael Conville, chief customer officer at Newcastle Building Society, said: “Built in the spirit of true collaboration and partnership with our trusted broker community, our new mortgage platform completely transforms the current application journey.

“Following the recent launch of our new website, this is another landmark step in demonstrating our commitment to developing technology-based solutions that truly benefit our intermediary partners. Simplifying the way brokers do business with us will always be a key priority, allowing us to help free up their valuable time so they can do more of what matters most — supporting clients.”

To find out more about Newcastle for Intermediaries, visit: https://www.newcastleforintermediaries.co.uk/.