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The mortgage works - Helping your clients with their support needs
14 February 2025
Looking after our customers is important to us. We want to ensure it's easy for your clients to get the support they need to access our products and services.
So, to help you, we have updated our client support hub. This now has clearer guidance on how to identify and help your vulnerable clients.
Remember, sharing client support needs will not affect our decision to lend.
Vulnerability toolkit
Identifying a client who may need additional support is the first step towards providing the right help. Use our online tools to help you identify if your client has a support need and how to talk to them about it.
Find out more
Letting us know about their support needs
- You can tell us by using our online form (with your client's permission).
- Your clients can tell us by using the Experian Support Hub. This lets them choose which companies to share their support needs with.
