Countrywide Surveying Services launches QualityShield

25 March 2025

Countrywide Surveying Services (CSS), a leading provider of property risk management, valuations, and customer surveys in the UK, has launched QualityShield, an advanced automated risk management solution based on cutting edge robotic process automation (RPA) and designed to enhance precision, efficiency, and real-time decision-making.

Alongside this initiative, CSS has appointed a dedicated team of field-based Quality Managers, all highly experienced, qualified surveyors, who will assist with continuing to drive the highest industry standards and optimise risk assessment.

QualityShield represents a major step forward in CSS’s commitment to integrating innovative technology that enhances its people’s expertise. By fully automating risk management workflows and reducing manual intervention, the system enables CSS professionals to focus on strategic oversight and continuous improvement, further strengthening the company’s leadership in the sector.

CSS is committed to harnessing the latest technology, data-driven insights and working with its industry leading people to deliver the best possible outcomes for lenders and customers alike.

Matthew Cumber, Managing Director at Countrywide Surveying Services, commented:

"QualityShield streamlines processes, allowing our quality management team to focus on complex, high-value tasks. By combining the expertise of our people with advanced automation, we are able to reinforce our commitment to providing lenders with real-time insights, enhanced risk management, and seamless top quality service delivery.

"This initiative enables us to manage risk proactively and with carefully controlled precision, giving our lending partners even more confidence in our decision making as we constantly adapt to ever-evolving market conditions."